Carrying live production traffic since 2018.
DanceTV, an independent company and a customer of eight years, runs nine channels around the clock to more than 140 countries on SmartCast, per internal analytics.
FlixSnip, a European FAST operator, runs on SmartPlay under a signed contract.
The production record, in figures
- Years in productionsince 2018
- 8
- Channels, 24/7
- 9
- Countriesper internal analytics
- 140+
- Consecutive production days
- 2,900+
- Uptimeper internal analytics
- 99.97%
Uptime, reach and viewing figures are per internal analytics; the telemetry record is continuous since 2019 and is opened for diligence on request.
Uptime: the record and the target
On this site 99.97% uptime, per internal analytics, is part of the production record, and 99.9% is a contractual service level target, stated as a target and never as a measurement.
The record is the figure in the row above: 99.97% uptime, per internal analytics, next to 2,900+ consecutive production days. This page does not set out how that figure is calculated. Uptime, reach and viewing figures are per internal analytics; the telemetry record is continuous since 2019 and is opened for diligence on request.
The target is what goes into a contract. Service levels are contractual targets and are stated as such: 99.9% as a target, never as a measurement. On the price list it belongs to managed operations, with a 99.9 per cent service level target: $2,500 per month.
Behind both stands a 24/7 network operations centre with a live dashboard: every stream, every endnode, every viewer, with per-channel viewer series and a geographic heatmap.
What counts as downtime against the target, and what follows if it is missed, is not stated on this page. Put both questions to us before signing, and ask for the telemetry record alongside them.
Questions about uptime and service levels
- Is 99.97% uptime a measurement or a promise?
- It is part of the production record: 99.97% uptime, per internal analytics. The 99.9% figure is the other kind: service levels are contractual targets and are stated as such, 99.9% as a target, never as a measurement.
- Where does the 99.9% service level target apply?
- On the price list it belongs to managed operations, with a 99.9 per cent service level target: $2,500 per month.
- How can we check the uptime figure?
- Uptime, reach and viewing figures are per internal analytics; the telemetry record is continuous since 2019 and is opened for diligence on request.
- What counts as downtime, and what happens if the target is missed?
- This page does not state either. Put both questions to us before signing, and ask for the telemetry record alongside them.
- Who watches the channels?
- A 24/7 network operations centre with a live dashboard: every stream, every endnode, every viewer, with per-channel viewer series and a geographic heatmap.
Chart notes
Since 2018 · DanceTV. DanceTV, an independent company and a customer of eight years, runs nine channels around the clock to more than 140 countries on SmartCast, per internal analytics.
Under contract · FlixSnip. FlixSnip, a European FAST operator, runs on SmartPlay under a signed contract.
2024 – present · Comcast / Xfinity. Comcast / Xfinity: signed vendor contract; active integration engagement, 2024 to present.
Viewcast, Inc. · Nevada. Viewcast, Inc. is a Nevada corporation. The team is the inventor of the protocol, the engineer who built the encoder that is in production today, and the people who took it from three channels to nine. We did not learn streaming to start this company; the solution came first.